Customer Relations Representative Jobs in Canada 2025

Are you in search of a vocation that is both rewarding and challenging? Become a member of our Customer Relations staff! At Air Canada, we recognize the significance of exceptional customer service. Additionally, we acknowledge that each consumer interaction presents an opportunity to establish a favorable impression.

Your responsibility as a Customer Relations Representative is to establish meaningful relationships with our customers. You are an ambassador for Air Canada and must be at ease with communicating with our consumers via phone and in writing. The current remuneration is $20.04/hr, as stipulated in the collective agreement.

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Details of Customer Relations Representative Jobs in Canada 2025

• Location: Calgary, AB, Canada (On-site)
• Starting Salary: $20.04/hour
• Branch: Contact Centers
• Category: Unionized (UNIFOR)
• Job type: Full-Time

Key Functions & Accountabilities:

• Comprehend the significance of empathy in the establishment of enduring consumer relationships.
• In order to comprehend the requirements of our clients, it is imperative to exhibit active listening abilities.
• Conduct thorough research to ensure that each customer’s inquiry is addressed in a professional and appropriate manner.
• Respond to consumer inquiries and complaints via email and phone with empathy and consideration, even in the face of adversity.
• Assure a high level of customer satisfaction and retention by taking ownership of customer concerns and following through with appropriate solutions.
• Achieve or surpass predetermined objectives.
• Encourage the continuous enhancement of our products, processes, and services by providing feedback to internal stakeholders, management, and leadership.
• Perform any additional responsibilities that may be necessary.

Qualifications

• A high school diploma or an equivalent qualification.
• A strong customer service background, which includes a solution-driven mindset and evidenced problem-solving skills.
• Proficient in collaboration, time management, and interpersonal skills.
• Capable of operating independently.
• I am available to work a diverse range of shifts, including day, evening, and overnight duties, as well as weekends and statutory holidays.
• Capable of accommodating modifications to policies, procedures, and regulations.
• Capable of effortlessly adjusting to new technology.
• At the time of any employment offer, the individual must be eligible to work in the country of interest. It is the sole responsibility of each candidate to obtain any necessary work permits, visas, or other authorizations.

Benefits of Customer Relations Representative Jobs in Canada

• High Demand: The demand for experienced CRRs to manage customer relationships is consistent across all sectors, ensuring that these roles are in high demand.
• Developing Skills: Acquire valuable experience in customer management, problem-solving, and communication.
• Promotion Potential: Numerous CRRs progress to positions such as Sales Manager, Account Manager, or Customer Service Manager.
• Industry Diversification: CRRs are capable of operating in a variety of industries, such as finance, healthcare, technology, retail, and hospitality.
• Flexible Locations: Opportunities for virtual customer service positions are available in urban centers, remote locations, or even from home.
• Remote Work: Numerous organizations provide employees with the opportunity to work remotely or in a hybrid environment, thereby facilitating the maintenance of a healthy work-life balance.
• Shift Options: A variety of shifts, such as part-time and full-time positions, are available to accommodate a variety of schedules and lifestyles.
• Health and Dental Insurance: A multitude of employers provide comprehensive health benefits to CRRs and their families.
• Training Programs: Employers frequently offer training in conflict resolution, communication skills, and customer service software.
• Certifications: The ability to obtain certifications such as the Certified Customer Service Professional (CCSP) in order to improve one’s career prospects.
• Enhanced Communication: The skills of verbal and written communication are refined through daily interactions with consumers.
• Conflict Resolution: Develop the ability to navigate difficult circumstances, a skill that is of great value in any profession.
• incentives: A significant number of CRRs are awarded incentives that are contingent upon their ability to achieve sales targets or customer satisfaction scores.
• Recognition Programs: Employers frequently provide awards or additional benefits to their most successful representatives.
• Customer Interactions: Establish a robust professional network by engaging in daily interactions with clients and customers.
• Team Collaboration: Establish and cultivate professional relationships by collaborating closely with the sales, marketing, and management teams.
• Assisting Others: CRRs are essential in the resolution of issues and the improvement of client experiences, which results in a sense of satisfaction.

Linguistic Requirements :

Fluency in the English language is required for candidates. English and French-speaking candidates will be prioritized. Candidates must possess exceptional English writing abilities. We would be delighted to learn whether you are also proficient in Spanish.

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Diversity and Inclusion:

Air Canada is dedicated to Diversity and Inclusion and strives to establish a work environment that is both accessible and rewarding, while also emphasizing the unique contributions of its employees to the company’s success.

We are an equal opportunity employer and encourage applications from all individuals to assist us in the development of a diverse workforce that is representative of the communities and customers in which we reside and serve.

Air Canada appreciates the interest of all candidates; however, only those who are chosen to proceed in the process will be contacted.

• We require bilingual representatives to provide service to our English-speaking customers worldwide.

Frequently Asked Questions: