Public Area Attendant Jobs in USA 2025 – Apply Now

Kona Village Resort, a premier property of Rosewood Hotel Group, offers a unique and luxurious experience for guests. Located on the picturesque Kona Coast of Hawaii, this 81-acre resort features 150 distinctive self-contained guest rooms, offering seclusion, natural beauty, and locally inspired design. The resort promises to deliver exceptional experiences, from its fine dining venues like the Shipwreck Bar to various outdoor activities and event spaces. The role of a Public Area Attendant is crucial to maintaining the resort’s high standards of cleanliness and guest satisfaction.

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Key Responsibilities:

As a Public Area Attendant, your role will encompass various cleaning, maintenance, and customer service tasks that contribute to the overall guest experience. You will work closely with housekeeping and maintenance teams to ensure the cleanliness and safety of all public spaces at the resort. Your duties include, but are not limited to:

1. Cleaning and Sanitization:

• Public Areas: Maintain cleanliness in high-traffic areas such as lobbies, hallways, restrooms, lounges, and event spaces.
• Bathrooms: Clean mirrors, vanities, sinks, toilets, showers, and bathtubs, ensuring they are free of soil, grime, detergent buildup, and hair. Replace amenities like facial tissues and hand soaps as required.
• Furniture and Upholstery: Dust and sanitize furniture, ensuring that all items (tables, chairs, and upholstered surfaces) are free of dust and debris. Remove dirt, dust, and particles from under cushions and in crevices.
• Floors and Carpets: Sweep, mop, and vacuum public areas. Ensure that all floors are spotless, without any debris or stains.
• Light Fixtures & Windows: Ensure that all light fixtures are working and clean. Remove any smudges or stains from windows, frames, and ledges.
• Outdoor Areas (Lanai): Sweep and dust outdoor furniture. Ensure the patio or Lanai areas are tidy and welcoming, free from garbage and debris.
• Emergency Maintenance: Report any issues with plumbing, electrical, or appliances to supervisors for immediate attention.

2. Maintenance of Supplies and Equipment:

• Cleaning Supplies and Cart: Deliver cleaning supplies, linens, and amenities to designated locations. Ensure all cleaning carts are stocked and secured at all times.
• Equipment Care: Empty vacuum canisters and ensure all cleaning machines are in good working order. Regularly clean and maintain any equipment used in your duties.
• Inventory Management: Replenish supplies as needed, ensuring there are always sufficient cleaning materials, toiletries, and linens available for use.

3. Customer Service:

• Guest Interactions: While the job is primarily a back-of-house role, Public Area Attendants may occasionally interact with guests. Respond politely to guest inquiries and assist with directions or requests related to cleanliness.
• Complaint Handling: Use the EGG step procedure (Empathy, Goodwill, Guarantee) to effectively resolve guest complaints related to cleanliness or maintenance.
• Lost & Found: Safeguard any lost items found in public areas and return them to the supervisor for proper handling.

4. Safety and Security:

• Health and Safety Compliance: Follow all hotel protocols for cleaning and safety, especially in relation to handling hazardous materials. Adhere to OSHA (Occupational Safety and Health Administration) regulations for chemical usage and cleaning standards.
• Fire Safety: Ensure that public areas are equipped with fire safety signs and that fire exits are clear at all times.
• Confidentiality: Maintain the confidentiality of guest information, including any personal items found in public areas.

Benefits of Public Area Attendant Jobs:

Working as a Public Area Attendant at Kona Village Resort comes with a host of benefits that support your career growth and well-being:

Compensation & Pay:

• Hourly Wage: Competitive starting wage of $25.38 per hour, with opportunities for overtime pay.
• Gratuities: Especially in luxury establishments like Kona Village Resort, gratuities are a way to recognize exceptional service.

Health and Wellness:

• Medical, Dental, and Vision Insurance: Full-time employees are eligible for comprehensive health coverage, ensuring peace of mind for you and your family.
• Mental Health Support: Employee assistance programs (EAP) to support mental well-being, especially in high-stress periods.

Paid Time Off (PTO):

• Vacation Days: Paid vacation days to ensure you can take time off for rest and relaxation.
• Sick Leave: Paid sick leave to protect your health and well-being.
• Holidays: Paid time off during major holidays, ensuring work-life balance.

Employee Growth and Development:

• Career Advancement Opportunities: Entry-level roles like Public Area Attendant can lead to promotions in housekeeping, maintenance, or management.
• On-the-Job Training: Receive hands-on training with modern cleaning equipment, guest service expectations, and resort operations.
• Certifications: Opportunities to earn certifications in areas like housekeeping, safety protocols, and maintenance enhance your qualifications and future career prospects.

Work-Life Balance:

• Flexible Scheduling: Both full-time and part-time opportunities are available, allowing for flexible hours depending on your needs.
• Uniforms and Meals: Enjoy complimentary meals while on duty and uniforms provided, ensuring that you are comfortable during your shifts.

Employee Discounts:

• Resort Discounts: Employees receive discounts on hotel accommodations, food, beverages, and resort services.
• Local Business Discounts: Enjoy special deals at local restaurants, retail outlets, and attractions in the Kona area.

Qualifications and Skills:

To be considered for the Public Area Attendant position at Kona Village Resort, applicants should meet the following qualifications:

Experience:

• A minimum of 1 year of experience in a janitorial or housekeeping role, preferably in a hotel or resort environment. Experience with hotel cleaning standards and tools will be beneficial.

Education:

• A high school diploma, or equivalent, is required. Additional certifications or coursework in hospitality, sanitation, or maintenance are a plus.

Skills:

• Attention to Detail: Ability to perform tasks with precision and speed while maintaining high cleanliness standards.
• Customer Service: Strong interpersonal skills, including the ability to resolve complaints and provide excellent service.
• Physical Stamina: Ability to perform physical tasks, such as lifting up to 80 pounds, bending, and standing for long periods.
• Language: Fluency in English is required; knowledge of additional languages is a plus.

Technical Skills:

• We prefer proficiency in Knowcross or similar property management systems.
• Experience with cleaning equipment and proper handling of chemicals is required.

Conclusion:

This detailed description of the Public Area Attendant position at Kona Village Resort offers potential candidates a comprehensive understanding of the job responsibilities, qualifications, and benefits. By expanding on the job expectations, benefits, and growth potential, the article is now more aligned with Google’s Helpful Content Guidelines, providing a more complete and informative resource for readers.

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