Our mission at the Banff Centre for Arts and Creativity is to motivate all individuals who visit our campus, including artists, leaders, and intellectuals, to realize their creative potential. We express our profound respect and gratitude for our residence on the flank of Sacred Buffalo Guardian Mountain.
In the spirit of respect and truth, we honor and acknowledge the Banff area, which is referred to as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”), as well as the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – which is comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy, which is comprised of the Siksika, Piikani, and Kainai.
We acknowledge that the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4, live in this territory. We extend our gratitude to all Nations that inhabit, labor, and engage in recreational activities in this region, assist us in the preservation of this land, and commemorate and celebrate this location.
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The Opportunity
The Banff Centre is currently seeking a Bell Desk Attendant who is both enthusiastic and welcoming in order to guarantee that our visitors have an unforgettable experience. You will ensure that the lobby is always clean and maintain the organization of passenger luggage and possessions to and from guest rooms, providing storage as needed, while also being customer-service-oriented and motivated.
Roles and Responsibilities
Reporting to the Guest Services Manager, the following are some of the primary responsibilities:
- Assist the guest with their transportation requirements, luggage stowage, and maintenance requests.
- Provide guests with local information, such as dining recommendations and events at the Banff Centre.
- Maintain the sanitation and orderliness of the lobby.
- Collection and distribution of resident laundry
- Demonstrate guest accommodations, provide assistance to and from guests as needed, and monitor mobility concerns.
- On harsher mountain days, ensure that the lobby lounge fireplace is maintained with a fire.
- Retain a presence in the lobby to assist visitors and address inquiries.
- Ensure that the Guest Services vehicle is kept tidy and in good working order.
Qualification and Educational Requirements
- A strong desire to provide quality experiences and assist individuals, as well as prior experience in customer service.
- Strong time management and organizational abilities.
- Professional grooming and presentation, which encompasses the donning of the appropriate uniform and name badge at all times.
Special Requirements
- Due to the nature of the position, the candidate must be willing to work weekends and maintain a flexible, irregular schedule.
- Physical stamina and the capacity to transport weighty instruments are prerequisites.
- A legitimate Alberta driver’s license is necessary for this position.
Benefits
- Beginner-Friendly: This is an exceptional entry point into the hospitality industry, as it does not necessitate extensive qualifications or prior experience.
- Career Development: Possibilities to progress to supervisory positions or other positions within the lodging industry.
- Base Salary: Bell desk attendants typically receive a reasonable hourly wage, with an average of CAD 15–20 per hour, which is contingent upon the location and employer.
- Additional Hints: Guest gratuities can generate substantial revenue, particularly in high-end hotels or during prime travel seasons.
- Customer Service: Develop interpersonal and problem-solving abilities by engaging with a variety of visitors.
- Time Management: Acquire the ability to effectively manage tasks in a fast-paced environment.
Multitasking: Acquire experience in managing a variety of responsibilities, including visitor inquiries and luggage assistance. - Guest Interaction: Establish connections with guests from a variety of industries and origins.
- Professional Relationships: Collaborate with colleagues and supervisors who can provide guidance and encouragement for your professional development.
- Shift Options: Take advantage of the opportunity to work in a variety of schedules, such as mornings, evenings, weekends, or part-time positions.
- Work-Life Balance: Suitable for individuals who are scholars or in search of supplementary income.
- Health Benefits: A significant number of full-time positions provide health insurance, retirement plans, and paid time off.
- Training Programs: Access to training and development programs to improve one’s skills and knowledge.
- Diverse Work Environment: Interact with visitors and colleagues from various countries in a multicultural environment.
- language skills: Enhance or acquire new languages, with a particular emphasis on English and French, which are highly valuable in Canada.
- High Demand: The hospitality and tourism sector in Canada is robust, assuring a consistent demand for bell desk attendants.
- Seasonal Opportunities: The potential for increased earnings is significantly increased during prime tourist seasons.
- Luxury Hotels: Possibilities to contribute to the development of your professional profile and resume by working at luxurious hotels and resorts.
- Travel-Friendly: Employment opportunities are available in popular tourist destinations, including Vancouver, Toronto, Banff, and Montreal.
- Positive Work Environment: Hospitality positions frequently cultivate an environment that prioritizes collaboration and camaraderie.
Application Process of Bell Desk Attendant Jobs in Canada 2025
- We are currently accepting applications for the Bell Desk Attendant position until a suitable candidate is identified.
- Before a definitive job offer can be made, candidates who are offered a position with Banff Centre in this capacity will be required to undergo a criminal record check to confirm a clean record.
- Visa Requirements: Candidates must possess legal authorization to work in Canada. The Banff Centre is unable to provide assistance to candidates in the process of obtaining Canadian employment authorization.
Commitment to Diversity
The Banff Centre for Arts and Creativity is dedicated to the establishment of a campus that is inclusive, diverse, and equitable for everyone, including students, faculty, staff, and visitors. Banff Centre is seated in Alberta and has a global, national, and provincial influence, as it is guided by our values. Inclusion is the source of our strength; the diversity of individuals, ideas, perspectives, and cultural backgrounds that inform our team and work. We encourage individuals of all sexual orientations and gender identities and expressions, as well as women, First Nations, Métis, and Inuit individuals, members of visible minority groups, and those with disabilities, to submit applications.
FOIP Statement
When you submit the information requested above, the Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information that is relevant to the candidate profile you create. The sole purpose of the use and disclosure of the collected information is to facilitate job search and placement activities at the Banff Centre. The Freedom of Information and Protection of Privacy Act applies to the information. The information will be retained and disposed of in a secure manner.
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Frequently Asked Questions:
What does a bell desk attendant do?
A bell desk attendant is accountable for facilitating the check-in and check-out process, providing visitors with information regarding hotel amenities, and assisting them with their luggage. Other responsibilities may involve escorting visitors to their rooms, delivering parcels, and addressing guest inquiries.
What are the busiest seasons for Bell Desk Attendant jobs?
Bell desk attendants are in high demand during the summer and winter months in Canada, particularly in urban and resort regions.
Do bell desk attendants need to speak multiple languages?
It is advantageous to possess additional languages, such as French, Spanish, or Mandarin, particularly in bilingual provinces like Quebec or tourist-heavy regions, although it is not mandatory.
